Utilities

RELIEF DUE TO COVID-19 EMERGENCY:

COVID-19 is a significant threat to the health of the community, and the city is working to ensure the needs of residents, business owners, employees and others continue to be met during this stressful time. Health experts identify frequent hand washing as a critical step in the fight to reduce the spread of COVID-19, and the city wants to ensure that the community is able to take the proper measures to protect themselves.

The city recognizes there is uncertainty at this time and realizes that some utility customers may be worried about paying their water bill. Therefore, in line with Governor Inslee’s request of March 18, the City of Mountlake Terrace will postpone shut offs of water service to customers for nonpayment through July 28. This action may be extended in the future, and no late fees or penalties will apply during this time.

We encourage customers to continue to make their utility payments or to call Utility Billing at 425-744-6214 to make payment arrangements if they are unable to pay at this time.

Water & Sewer Emergencies

For water or sewer line breaks, please contact our Public Works Department at 425-670-8264 between the hours of 7:00 a.m. and 3:30 p.m., Monday through Friday. For after hours emergencies, please call Snohomish County 911 NON-EMERGENCY number 425-407-3999 and they will reach our on-call staff.

City Utilities

The City of Mountlake Terrace provides water, sewer and storm water utilities within the city limits, and bills every other month for these services. The City provides water service 24 hours a day, currently supplying nearly 2 million gallons per day of high quality drinking water to more than 6,000 homes and businesses.

The city takes the business of providing clean, safe and reliable water to you as one of our highest priorities. New water rates went into effect in 2019 that will enable the city to continue providing a high quality water supply. Learn more about your water rates (PDF).

The Utilities Division within the Administrative Service Department is committed to providing timely and accurate billings, collecting payments fairly and equitably, and meeting customer needs for information for service, information and occasional leniency during hard times.